Shipping and returns

Tracking Your Order

Rarebynature.com sends orders with Australia Post. As soon as your order is dispatched, we will send you a shipping confirmation email containing the tracking number. You will receive email-tracking updates from Australia Post and you can click on the link in your shipping confirmation email to locate your package.

 

Australian Domestic orders: 3-5 business days
International orders outside Australia: 8-10 business days

 

Order value under $99AUD: shipping charge - $6.90AUD
Order value greater than $99: free shipping

Order value under $99AUD: shipping charge $9.90AUD

Order value greater than $100AUD: free shipping

 

Invalid Shipping Address: We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Rare by Nature Pty Ltd. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Rare by Nature Pty Ltd. delivers these items to the carrier.

 

Rare By Nature does not accept returns of merchandise unless defective in which case a replacement item under the policy terms described below will be provided.

Damaged or Defective Merchandise: Please contact customer service at hello@rarebynature.com to report any damage or defects immediately. Damaged or defective merchandise must be shipped back to Rare by Nature Pty Ltd for replacement. Defective merchandise will not be accepted after 14 days of original delivery date. Please note that you are responsible for the product until it reaches us.

 

Exchanges are not accepted

 

Rare by Nature Pty Ltd does not provide refunds on any of its products 

If you have any additional questions regarding our shipping and returns policy please do not hesitate to contact us at hello@rarebynature.com